FAQ & Support
Support & Help Center
Get quick answers to the most common questions about the CloudPaw pet ecosystem and clinic SaaS platform.
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For Pet Parents
You can download the CloudPaw app on iOS or Android, create a profile for your pet, and log vaccinations, biometric parameters, and health history. The app automatically localized schedule alerts for upcoming boosters.
Yes. If a veterinary clinic in your district is a CloudPaw Verified Partner, you can view their real-time calendar and book instant slots. For non-partner clinics, you can still view their details and request a booking through deep links.
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For Veterinary Clinics
To get verified, click the 'Register or Claim Your Clinic' button, fill out the registration request, and submit it. Our regional onboarding managers will contact you within 2 business hours to verify licensing files and unlock your SaaS dashboard.
The CloudPaw SaaS dashboard runs a real-time bi-directional synchronization protocol. Whenever a client schedules an appointment through the mobile app, it instantly locks the slot on your clinical dashboard calendar.